SHIPPING AND RETURNS

SHIPPING

For all orders of €90 or more, MARTINE COSMETICS offers free shipping to pickup locations in Belgium and Metropolitan France.

We are committed to delivering the items ordered on the website www.martinecosmetics.com as soon as possible after receiving your payment, either to the address you provided during the ordering process, or to the pickup location of your choice via Mondial Relay.

The estimated delivery time is 3 to 5 business days.

During product launch periods, delivery may take a little longer: please allow 5 to 10 business days.

The products you order will be shipped to the address provided during the ordering process or to the selected pickup location (depending on the carrier chosen).

For home deliveries, we are not responsible for delivery delays caused by providing an incorrect or incomplete address. If you are absent at the time of delivery, the shipping carrier will drop off the parcel at a pickup location near the delivery address and invite you to pick it up within a certain timeframe, upon presentation of a valid ID and of the delivery notice. Parcels unclaimed by the end of this period will be returned to us. We assume no responsibility for delivery delays resulting from the recipient’s absence or failure to pick up the parcel within the specified timeframe.

In the event of force majeure or of an external cause (including an error attributable to the customer), the delivery period shall automatically be extended by the duration of the impediment. You will be informed by email of the occurrence and end of such an event. If the impediment exceeds one month, either party may terminate the contract without liability for damages.

RETURNS

You have the right to withdraw from your order and return the items you ordered, at your expense, without giving any reason within 30 calendar days. This period runs from the day after delivery of the order.

You may exercise this right by sending an email to contact@martinecosmetics.com or a registered letter to the following address: MARTINE COSMETICS S.A. - chemin du Blanc Caillou 4/11 - 1420 Braine-l’Alleud (Belgium), clearly stating your wish to cancel the purchase.

You may use our Withdrawal Form or download the template form provided by the Belgian FPS Economy: www.economie.fgov.be/Formulaire-de-retractation.pdf.

In the event of a withdrawal, MARTINE COSMETICS will refund all payments received, except for the direct costs of returning the items and any additional costs resulting from the customer's choice of a more expensive shipping method than the standard shipping method offered.

The items must be returned in their original packaging, in new condition, and complete (with all accessories) to the following address: Braine E-Log - Martine Cosmetics, 1A Boulevard de la Technicité, 7110 La Louvière, Belgium, no later than 14 calendar days after you have notified us of your decision to withdraw from all or part of your order. You must retain proof of return. The refund will be issued without undue delay and, in any event, no later than 14 calendar days after we receive the returned items or after you provide proof of shipment of the items, whichever occurs first.

MARTINE COSMETICS will issue the refund using the same payment method used for the original transaction, unless you expressly agree to a different payment method and provided that this does not incur any additional costs for you.

You are responsible for the items until they are received by MARTINE COSMETICS. We will not refund returned items that have been lost in transit.

You are required to handle and inspect the items with care during the withdrawal period, as you would be permitted to do in a physical store. If the items are damaged as a result of handling beyond what is necessary to determine their nature, characteristics or proper functioning, the refund will be reduced accordingly.